Improving Connection Performance

From time to time, DaDesktop may warn you when your connection exhibits latency (delay) that's too high for smooth performance. 
 

If this happens, take a look at the steps below to improve your connection.

Steps to take

• Opt for an Ethernet connection if you can. If you're on WiFi, test your internet speed in advance, for instance on speedtest.net.
• Try to stay near the wireless access point. Whenever possible, connect to the 5 GHz band instead of 2.4 GHz, since 2.4 GHz tends to be slower and more prone to interference.
• Turn off or disable any VPNs or proxies before joining the course.
• If you can, disable security applications that might interfere with your network—these can sometimes impact connection speed, i.e. latency.
• Participants might consider reaching out to their company's IT support, especially if their network is affected by content filters or similar restrictions. Whitelisting the domains below can help:
  1. https://\*.npg.io (any host on .npg.io)
  2. https://dd4t.dadesktop.com
• Avoid large downloads or uploads while the course is running. Pause system updates on Windows, Mac, or Linux until after the session, if possible.
• Your internet speed should exceed: "10 Mbps download & 1 Mbps upload"
   

For help, reach out to the team via DD Support chat (look for the blue icon).

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