Reliable Controls - Canada

About the Customer

Reliable Controls is a Canadian company that designs and manufactures smart building controllers. They offer six products to customers across the globe. Following each annual product update, they conduct around 20 to 24 online training sessions, reaching over 300 users. Previously, this meant provisioning computers with the software pre-installed every single time. As their business expanded, the growing training expenses led them to seek a solution that could reduce overheads while delivering a richer experience for their clients.

How They Found DaDesktop

The manager, Nate, came across DaDesktop during a Google search. He recognised it as a cloud-based desktop built specifically for training purposes. After reaching out to the DaDesktop team and trialling the remote training platform himself, he made the decision to adopt it as their primary training tool.

What They Love About It

Easy for everyone

Both trainers and clients find DaDesktop a genuine pleasure to use for remote training. There is no software to download, and absolutely no prior computer expertise is necessary. The trainer simply sets up a virtual classroom and shares a link with the learners. Whether a participant is joining from the US, Brazil, or Africa, a single click on the link grants them immediate access to the virtual desktop, and they are all set to begin learning.

Great training features

Learners can view the trainer's screen and their own simultaneously, which makes comparing steps and following along incredibly simple. The trainer gains a bird's-eye view of all student screens at once, simplifying supervision and guidance. Remote control is also built in, allowing the trainer to take over a student's desktop to offer immediate assistance whenever needed. One user from Europe commented that it honestly feels as though "the trainer is right next to us."

Works worldwide

The platform scales effortlessly and functions reliably on a global scale. A training session can be launched instantly in any country, or you can even run sessions with participants from multiple nations at the same time. The ability to add or remove participants whenever you like makes the entire training process far more flexible.

Today, DaDesktop stands as one of Reliable Controls' most crucial partners.